How do I return an item?

Due to the nature of pin trading, we do not accept returns except in the case of the incorrect item being sent. We will not sell any pin that we suspect to be counterfeit, however as any pin trader knows, nobody can guarantee authenticity on any pin not purchased directly from Disney. We are very active in the pin trading community and check each pin carefully. For this reason we do not accept returns based on disagreement over our assessment of a pin's authenticity.